Support

Support Services by Connect Childcare

We understand that introducing a new software system into your childcare setting is a daunting task, so we are here to help you at every stage.

Once you take the plunge and become a fully-fledged member of the Connect family you will be assigned your own highly experienced Customer Success Consultant (or CSC for short). Your CSC will guide you through each step of the process and make sure your transition to Connect is plain sailing. You will know exactly what is happening at each stage, and which of your staff members need to be involved at each stage. Your dedicated CSC will also hold a final in-depth training session with you, to show you exactly how to optimise the system to suit your current processes.

From experience, we have found that multi-site childcare providers often benefit from a staged roll out. If required, we can provide a knowledgeable and experienced Project Management team to help you to coordinate this.

Once you have completed your training on the system, we won’t cut the apron strings…. Your CSC is always here for you, simply give them a call and they will guide you through any issue you may have.

We also have a fantastic online Help Desk, which is available to you, 24 hours a day, 7 days a week, so you will never be left in the dark.

The Help Desk is packed full of useful resources to make your life easier. Through the Help Desk, you can log support tickets, receive responses from our friendly customer support team and rate the service you were given. But that’s not all. You will find indexed user manuals for all three products as well as training webinars and bite sized videos to help you if you are ever stuck.

From the Help Desk you can engage with other nurseries via our Connect Community Forum.