Connect Childcare have spent the past 12 years refining our processes to ensure we give our nurseries the very best service possible.
Our Core Services
Help & Support
Your assigned Customer Success Consultant is always here for you, ready to train you and support you through any issues that may arise.
Our pledge to you... To be patient and attentive whilst delivering the best possible customer support To actively gather feedback in order to improve future services, training, products and support To treat you with courtesy, respect and consideration throughout the support process To engage proactively so that you fully understand the total value of our products and services To deliver free unlimited access to our Help Desk and online user guides Stephen Brady, Head of Customer Success If you’re already…...
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Security
Our dedicated security team are constantly working to prevent threats and bolster the security of our products, to ensure your data is in safe hands.
We are ISO9001 certified and are registered with the Information Commissioners Office, complying with strict Data Protection legislation. Our dedicated security team are working towards ISO27001, the International Standard for Information Security Management. Connect Childcare's CIO is accountable for the security of our organisation, with the Security Lead responsible for performing day to day security activities and checks. You can contact our Security Lead and Data Protection Officer at dpo@connectchildcare.com or 01282 507 945 No third parties have any access…...
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Training
We want you to make the most of every part of your Connect Childcare Package. Let us help to train your team and you will all be Connect whiz kids in no time!
When you join Connect Childcare your setting will be enrolled on to our four-step training programme as part of the implementation process: Using our integrated software package should allow you to spend more time with the children in your care. But, for this to happen you need to invest your time into learning exactly how it works. Take a look at our four step programme, included in every new set up, that will help you and your colleagues to get…...
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Connect Cashflow
Connect Cashflow allows nurseries to collect payments from parents quickly, conveniently and securely. This feature will improve your cashflow and make reconcilliation a breeze.
In a busy nursery, Managers need to be in 10 places at once and cash flow issues, especially late payments, can consume a lot of time. So we bring you Connect Cashflow; allowing you to collect direct debits, and take instant card payments from Parents. We even do the allocations for you. Connect Childcare get preferential rates with both WorldPay and Bottomline Technologies, so your new payment solution will not only improve your cash flow, it will also save you…...
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Development
Our in-house development team pay close attention to the changing needs of the childcare industry. We don't just develop, we deliver.
Keeping track of the changing needs of the childcare industry requires constant attention. Where other vendors create static solutions, Connect Childcare focus on continual development and innovation to ensure that our solutions evolve ahead of the market. Our in-house development team regularly review customer requests and new legislation to ensure our software always meets the latest requirements of the childcare sector. You're in safe hands Our experienced development team have extensive knowledge of the childcare industry and are always hard at…...
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Community
When you adopt Connect Childcare into your nursery, you don’t just get a software system, you get welcomed into a growing community.
Our Connect Community platform gives you a space to reach out to other users and share stories, advice and ideas. We also run regular regional events to allow you to connect with us directly and network with other professionals in your area. Our Community provides a platform for you to share ideas with us and other users. Users are encouraged to post their ideas for software improvements. From small tweaks to completely new features, if you’ve got a bright idea,…...
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See it for yourself. We’re sure you’ll love it!
Request a demo and our team will show you why so many nurseries choose Connect Childcare to manage their settings.
Request your demo