ParentZone Resources

EVERYTHING YOU NEED TO KNOW

ParentZone is a smartphone app which gives you access to information about your child’s day at a time which suits you best.

ParentZone increases your partnership with your child’s nursery by allowing two-way communication.

DAILY EVENTS

Access a timeline of daily events and observations and assessments including photos and videos.

PARTNERSHIP

Add observations from home using pictures and videos.

PHOTOS

Access a gallery of photos and even order photo books straight from the app.

ParentZone Timeline

*Please note that your nursery may decide not to use certain features of the software so some of the features mentioned may be restricted or switched off.

FINANCEs

Have access to your invoices and pay your bills, on time every time.

STAY UP TO DATE

Have a view of your child’s bookings and request extra sessions.* Request to update your contact details.

CONVERSATIONS

Communicate with your nursery through direct messages.

EACH MONTH:

1
NUMBER OF LOG INS
1
PARENTS ACTIVE
1
PARENT POSTS

Send us feedback!

If you would like to give us feedback on the app, you can do this by accessing your profile and clicking ‘send feedback’ at the bottom of the page. 

Alternatively, you can email feedback@connectchildcare.com

Don’t forget to review us on the App Store! 🙂

FREQUENTLY ASKED QUESTIONS

If your child’s nursery has started using ParentZone you will receive an email to your registered email address to invite you to access ParentZone. 

Please make sure your nursery have an up to date email address for you. 

When you receive the email, click on the link in the email to activate your account

  • Input your child’s DOB
  • Create a password
  • Create a secret question and answer

Download the App

You can download the app for ParentZone on both Android and iOS(Apple) devices. Just head on over to the respective app store and search for ‘ParentZone’.

ParentZone app available on apple and android

Once downloaded, open your App and enter your email address and new secure password.

Accessing your ParentZone Menu

Access the menu on the left-hand side, here you will find:

  • Timeline – Have access to a timeline of daily events and observations. Filter the timeline. 
  • Gallery  – Access all of the photos which have been published to your child’s account.
  • My Children – Access your child’s profile.
  • Bookings – Monthly/weekly calendar of bookings, request/edit bookings for your child.
  • Communications – Access to all of the different communications which have been sent from the nursery.
  • Finance Screen – View historic bills/invoices from the nursery, pay bills.

If you click the drop-down next to your name, you will find:

  • Your profile – Update your contact details.
  • Settings – Reset your password, switch on face/fingerprint ID log on. Set your secret questions, adjust your session timeout.
  • Give Feedback – Fill out the feedback form and it will be sent straight to our development team. 
  • About us – Find the release notes for the ParentZone app.
  • Terms and Conditions –
  • Log out

*Please note that your nursery may decide not to use this feature of the app so this feature may be restricted or switched off.

You will only be able to see the finance information if your nursery has added you as a bill payer contact.

To view/pay your bills click on the ‘Finance’ tab in the menu to access your finance account. Here you can see any bills, payments and credit notes raised against your account.

Click view all transactions to access a breakdown of the invoice/bill/credit note to see a breakdown.

Pay your bills

As long as your nursery has set up this feature, you can make payments straight from your app to clear any outstanding balances.

Simply click on the debit card icon in the bottom right corner, type in the amount you wish to pay and select ‘Make payment’.

You will be taken to a secure payment screen. Here you can enter your card details and send the payment straight over to your nursery. 

Once you are logged in to the app, you will be greeted by the timeline. This is where all of the published events from your child’s nursery are displayed.

Daily Events

Your nursery will publish different types of events to your timeline:

  • Observations
  • Assessments
  • Nappy Changes
  • Sleep Times
  • Accidents
  • Meals
  • Medicines 
  • Moments 

These can include photos/videos of their day ensuring you are up to date.

Filtering the Timeline

Sometimes you may want to filter the timeline to show specific events.

You can filter the timeline by:

  • The child (if you have more than 1)
  • The type of event. 
  • Selecting a certain time frame.

All you need to do is use the filters at the top of the page.

Observations

Observations will be added and they will be linked to the development framework. Once they are published to the timeline you will be able to see how your child is developing and what next steps to consider.

You can see more when you click on the framework gradings and the next steps.

We are committed to safeguarding and promoting the welfare of children and recognise our responsibility for safeguarding children whilst providing good quality and effective management software for nurseries.

With ParentZone all of your data is super safe.

How safe is my data?

Connect Childcare have the following security procedures in place to ensure that all data on ParentZone is super safe:

  • ENCRYPTION

iConnect and ParentZone are protected by above industry-standard HTTPS connections using the same security certificate technology used by internet banking. When data is being transferred to or from ParentZone and iConnect it is protected by TLS Certificates, so your children’s photos/data are always safe.

  • PENETRATION TESTING

Connect Childcare execute weekly industry-standard vulnerability scans against all of their estates and run internal penetration tests and regular training for all of their staff. External application penetration tests are run annually. Rectification of all findings from internal and external security tests are actioned immediately.  Connect Childcare currently have no urgent, high or medium vulnerabilities and all other recommendations relating to new best practice are planned into their development sprints throughout the year.

  • THREAT INTELLIGENCE TOOL

Connect Childcare operate an automated vulnerability assessment programme which regularly scans all of their systems. It delivers a prioritised list of any critical issues and they ensure any risks are removed immediately.  Connect Childcare also uses external IT security companies to test their systems to give an impartial view of our security performance.

  • DATA RECOVERY CAPABILITY

Connect Childcare’s disaster recovery plan covers every aspect of their IT infrastructure. If a significant event, such as a cyber-attack or a natural disaster were to take place, Connect Childcare can recover the entire technical environment, including all hosted client data within a matter of hours. Previous tests have proved that we can access all systems, network connections and client databases remotely in just 4 hours.

Who has access to my child’s data?

  • Connect Childcare’s policies and procedures fully comply with the Data Protection Act 1998.
  • Connect Childcare are ISO9001 certified and are registered with the Information Commissioner’s Office, complying with strict Data Protection legislation.
  • Connect Childcare are members of the Cyber Security Information Sharing Partnership (CiSP), a joint industry and government initiative set up to exchange cyber threat information in real time.

Additional Safeguarding and Data Protection Information

  • All parents are offered the opportunity to log in with their email address. This gives you access to view your own child’s data only. Logins can only be created by the authorised staff member and you set your own password and security questions.
  • Connect Childcare Staff can only access data, when authorised to do so and will only perform maintenance on the customer’s database. All staff members are DBS checked and their conduct is reviewed regularly.
  • The system has audit trails, activity is monitored and any unusual activity would prompt an internal investigation. An audit trail of all system activity is maintained in event logs which cannot be edited. In the event of a criminal investigation, connect childcare can provide the authorities with usage logs, showing how the software was used, by whom, with dates and times.

We take safety very seriously. If you have any concerns about the safety of any of our features, please ensure you call us and speak to your support consultant on 01282 507 945  or you can email security@connectchildcare.com

Work in partnership with your nursery to give your child the best start in life. Communication is the Key.

With ParentZone you can send your nursery comments on anything you see on your child’s timeline and you can even upload your own photos from home to evidence their continued learning.

Your nursery wants you to be involved in your child’s learning journey. You’ve got the opportunity to contribute your own moments, noting down all the fun things you do at home with your children.

To do this, click on the ‘Add’ button on the bottom right of the Timeline.

Select the child (if you have more than one).

Write some notes.

Write what your child said in the ‘Child’s Voice’ box (or leave blank if they didn’t say anything).

Click the add sign, this will give you the option to open your photo library or take a photo there and then.

Select as many photos or videos as you would like and add your description in to the notes section.

Remember to click ‘send to childcare provider’.

This will then send to your child’s Key Worker as a pending post. Once your Key Worker has published it you’ll be able to see it in your child’s Timeline.

You can add your own observations to ParentZone. Your nursery would love to see your photos and notes of activities your child has done and milestones they reach outside of the nursery setting. Everything you upload helps your nursery to get a clear picture of your child’s earning journey.

Is it a first?

Did your child do something new today? If it is a first, we want to know! Their first steps, first words, the first time they throw a ball. These are all huge milestones in your child’s development and we would love for you to upload a photo and tell us all about it

Have they been somewhere exciting?

If you take a trip to the zoo or go on a woodland walk or visit the seaside, upload your photos. Your child’s Key Worker then has the knowledge they need to encourage your child to talk about the trip, increasing their self-confidence and building their understanding of the world.

Has it made your child proud? 

Confidence is a huge part of a child’s social and emotional development. We want to help to celebrate all of their little wins to boost their self-confidence. Did they enter a competition, or draw a brilliant picture or help to make dinner for the family? If your key worker is aware of these achievements through ParentZone, they can create lesson plans to encourage discussions around Them.

Have they done something at home that isn’t noted at the nursery?

Sometimes a child may exhibit different behaviours in different environments. If your child is shy and quiet at nursery but loves to put on dance performances at home, upload a photo or video for us. This helps to complete the learning journey for each child. We can also analyse what we can do to gently encourage these behaviours at nursery as well.

You can find out more about how your nursery tracks your child’s development by reading the EYFS framework here

*Please note that your nursery may decide not to use this feature of the software so this feature may be restricted or switched off.

You will be able to see your child’s bookings for the month on the Bookings Tab.

Parent Zone Bookings

Request Bookings
To add an extra session – select the + icon at the bottom of the screen.

Select the date and the session you would like to request.

You have an option to add any notes if required.

 Once you are happy click on request booking.

This request will be sent to the nursery manager for approval.

We are always improving our systems and release regular updates to ParentZone.

Before you can get excited about all of the brilliant new features coming your way we need to make sure you can access them. 

To get the latest version of ParentZone on your device:

ParentZone app store icon

Please make sure you check if your nursery has a photo policy in place and make sure you adhere to it. Please be aware of the rules your nursery may have in place around sharing photos of other peoples children online in order to safeguard them.

If any of the photos on ParentZone include a child which isn’t your own, we would advise that you do not save these images.

How to save images:

Either, screenshot the images directly from the app, or…

Login to ParentZone www.parentzone.me via a PC or laptop.  

Right-click the image and press save when looking at them on the Timeline.

We would recommend using google chrome as this will then also allow you to save any videos your childcare provider may have posted.

To reset your ParentZone password, please complete the following steps.  

  • From the login screen select ‘Forgot Password’ as highlighted below

 

  • Enter your email address and press submit
  • You will be presented with answering the secret question you had the opportunity to create when you registered your ParentZone account. 

If you do not know the answer to your secret question, please contact your nursery provider and they will be able to issue a reset password email to your registered email address.

  • Enter the answer to your secret question and enter & confirm your password prior to selecting the ‘update password’ button to reset your password and return you to the log in screen.

You can update any of your personal details on your account by clicking the drop down in the main menu and then clicking on ‘Profile’. Click the edit icon at the bottom of the screen and make any necessary changes and press ‘save changes’. 

If you update your profile photo on a phone or tablet it will open your camera, but using a web browser will allow you to select a saved photo. 

These changes will be sent over to the nursery for them to approve on your account. This will ensure that the nursery can always keep in touch with you.

A staff member may start a conversation with you regarding an event. You cannot start a conversation.

If they start a conversation with you, you will receive a notification in the top right corner of your app so that you can reply.

Conversation on ParentZone

You can set your preferred session timeout period within your settings, the maximum is 30 days. This means you will only have to log in once a month. 

There are security implications of not logging out. We’d like you to make sure that you have some form of lock on your device so that if your phone was to fall into the wrong hands your child’s data would not be accessible.

Session Timeout on ParentZone

The number of updates you receive from your nursery will totally depend on how busy the staff are. 

Aside from updates on nappy changes, sleep times and meals, they will usually only create an observation or a moment when they have captured something special which they want to share and track against your child’s development.

Rest assured that this is probably a good thing, meaning that the staff are spending more time with your children and not just not tapping away at their tablets.

Please be aware that this is not an issue with the app.

Sometimes you will receive notifications a few days after the observation was created by your nursery.

This is usually because the staff at your nursery will have designated time away from the children to complete their observations. 

In most cases, these observations will then be moderated and published by the nursery managers at a later date which causes a delay in you receiving them on your timeline.

We understand that you would like instant updates but at least this way you can be sure that you will receive the polished observation and you can rest assured that the staff are putting the children before the paperwork. 

Please be aware that this is not likely to be an issue with the app.

This is probably due to the fact that at busy times in the nursery your staff may not have had time to update the nursery accounts yet. 

If you have a query with your bill, please contact your nursery directly.

Got to ‘My Child(ren)’ on the menu, here you can see your child’s details which include permission questions and health and dietary information.

Child Profile

The EYFS helps your child get ready for school as well as preparing them for their future learning and successes.

From when your child is born up until the age of 5. Early Years Professionals follow the EYFS framework to ensure your child is developing as they should BE between birth and age 5.

The EYFS framework sets out:

  • The 7 areas of learning and development which guide professionals’ engagement with your child’s play and activities as they learn new skills and knowledge
  • Expected levels that your child should reach at age 5, usually the end of the reception year; these expectations are called the “Early Learning Goals (ELGs)” 
  • Guidance for the professionals supporting your child on planning the learning activities, and observing and assessing what and how your child is learning and developing

You can find out more about how your nursery tracks your child’s development by reading the EYFS framework here

Whilst using ParentZone, you may notice that some features appear to be missing or certain areas from the Off-Canvas menu do not work as you would expect.

ParentZone Menu

Your nursery may decide not to use certain features of the software so some of the features above may be restricted or switched off.

Your nursery will control what you are able to view within ParentZone so you are in any doubt about the information that you cannot view in ParentZone, please contact your nursery for help.

Your nursery owns the data which they post for you on ParentZone, as you are their customer, we can’t access your data without their permission.

If you wish to obtain a copy of your child’s Learning Journal, then please contact your nursery who will be able to save it as a PDF and send to you.

Click on ‘communications’ to see all of the different documents which have been sent out to you.

You can resend them to your email address if necessary.

Please note, in the initial release of the new app, parents won’t have the ability to leave comments. We are still building this feature and it will be released in the next update.

If you would like to leave a comment on an event, please visit www.parentzone.me in the meantime.

Your nursery would like to hear your feedback on the observations for your child, but if you are at a loss for what to write, think about these key questions:

Is this something new? 

Let them know if this is something you have never seen your child do before, or if they have been developing this skill or behaviour over a period of time. 

Has your child told you about this?

If your child tells you a story about what they did today at nursery, make sure you tell them. This is a great example of continued learning and shows their understanding of the different activities. 

Do they do this at home?

It is great to see the similarities and differences between a child at nursery and a child in their home environment. Many children act differently when they are part of a group, in a nursery room, to when they are in the comfort of their own homes. Information like this gives your Key Worker a great insight into sides of your child’s personality that they may not otherwise see.

To add a comment on your event it’s super simple, just click type in the box shown on the event and click ‘Send Comment’ this will send a notification to your nursery.

 
 
Please note, in the initial release of the new app, parents won’t receive notifications. We are still building this feature and it will be released in the next update.

If you are using the old app, you will receive notifications for new messages and published events. 

You will be notified by email and push notifications. 

You can amend these settings by accessing Notification Settings.

From here you can select your preferred settings by clicking the drop down and unticking/ticking the different options:

Save for your child's future when you shop online with 1000s of retailers.

KidStart Logo White

Follow ParentZone’s Instagram page

Heart

See it for yourself. We’re sure you’ll love it!

Request a demo and our team will show you why so many nurseries choose Connect Childcare to manage their settings.

Request your demo Or call us on 01282 507 945