Job posted on: 22nd November 2019

Customer Success Consultant

Job Specification

Connect Childcare are looking for a Customer Success Consultant to join our busy Customer Success Team.  We are looking for a consultant with excellent interpersonal skills who is keen to establish themselves within a team that prides themselves on having a culture that every business aspires to.

Key attributes / Requirements for the role;

  • 5 GCSE’s with Minimum GCSE English and Maths of ‘C’ or above
  • ICT Level 2 or above
  • An understanding of SQL and SQL Management Studio
  • Previous experience of Customer Support essential
  • Great communication skills
  • Strong people skills
  • Positive ‘Can-do’ Attitude
  • Excellent Team Worker
  • Proactive problem solver
  • Good organizational skills and time management skills

Specific Duties / Responsibilities

  • Carry out the support of our software to designated customers
  • Provide professional responses to queries from a selection of assigned customers
  • Deal with queries/tickets promptly and offer a solution within a specified time frame
  • Escalate issues for technical support as required
  • Taking responsibility for ensuring that our customers understand the potential of the Connect service, including the promotion of additional products and services
  • Ensure any outstanding work to be undertaken by colleagues is clearly defined, with deadlines
  • Work to a set of objectives as set by your Line Manager

General Duties

  • Comply with statutory and company policies and procedures
  • Work collaboratively with all members of the Connect team
  • Maintain records of all customer contact using online ticketing system
  • Communicate customer requests to the wider Connect team using defined methods of reporting
  • Manage and respond to customer communication in a courteous and professional manner and within specified timescales


24 annual holidays plus statutory days, 1 additional holiday for your birthday, Company Pension Scheme, Free Parking; Free Drinks and Fruit, cycle to work scheme, flu vouchers, Bupa cash plan. Two organised events per year, lunch provided once a month and free onsite Gym.

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Job Specification
  • Location Nelson, Lancashire
  • Experience Required Previous experience of Customer Support essential
  • Salary
  • Holidays 24 + bank holidays