Job posted on: 27th January 2020

Client Relationship Manager

Job Specification

Due to a newly formed structure and continued business growth, Connect Childcare are delighted to be hiring a Client Relationship Manager.

Job Purpose / Objective

To increase monthly recurring revenue by managing existing customer accounts. To promote/sell additional Connect Childcare products and services by resolving any business constraints. To exceed agreed targets and maximise all opportunities to close sales.

Essential skills

  • Previous experience of Customer Support
  • An understanding of the Early Years Industry and previous experience of working in Nurseries
  • Demonstrable experience of Nursery Management software would be beneficial
  • Great communication skills
  • Strong people skills
  • Positive ‘can-do’ Attitude
  • Excellent team Worker
  • Proactive problem solver
  • Good organisational skills and time management skills

Specific Duties / Responsibilities

  • Carry out customer needs analysis to establish business constraints and requirements
  • Promote Connect Childcare’s range of products via consultative online demonstrations
  • Cold call settings to generate appointments
  • Call existing customers to present new products and services
  • Establish prospective customers needs and offer solutions
  • Prepare and distribute quotations
  • Follow up calls with a view to closing sales
  • Achieve targets as defined by the company
  • Manage customer accounts, using the available resource within the company to ensure Customer Success and satisfaction
  • Attend trade shows and exhibitions as required
  • Increase sales and average order size by means of cross selling and up selling
  • Close sales

General Duties

  • Comply with statutory and company policies and procedures
  • Work collaboratively with all members of the Connect team
  • Keep acquainted with changes in the nursery and childcare industry
  • Attend sales meetings at Head Office or regionally as notified
  • Communicate development and functionality requests as a result of meetings
  • Maintain accurate records of all sales activities, including sales calls, presentations, closed sales and follow up activities using internal database
  • Submit progress reports and monthly management reports

Salary / Benefits Package

  • Flexible working
  • Competitive basic salary (basic dependent upon experience)
  • Workplace pension
  • Health Cash Plan
  • 24 days holidays + Bank Holidays
  • Day off for your birthday
  • Free onsite parking at Head Office
  • Free onsite gym
  • Fresh fruit and drinks on site
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Job Specification
  • Location Nelson, Lancashire
  • Experience Required Previous experience of Customer Support
  • Salary Competitive basic salary + bonus (basic dependent upon experience)
  • Holidays 24 days + bank holiday + day off on your birthday